Privacy Policy

At Offsider AI, we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, and safeguard your personal information when you use our website (offsiderai.com.au) or services.

1. Information We Collect

We collect personal information necessary to deliver our AI automation services, including:

  • Contact details: Name, email, phone number

  • Business information: Company name, role

  • Technical data: IP address, browser type, usage analytics

  • Service-related data: Chat logs, appointment details

Collection methods:

  • Website forms, service sign-ups

  • Customer support interactions

  • Cookies and analytics tools

2. How We Use Your Information

Your data helps us:

  • Deliver and improve our AI services

  • Personalise your experience

  • Communicate service updates (with consent)

  • Comply with legal obligations

3. Data Disclosure

We only share information with:

  • Trusted service providers (e.g., cloud hosting, IT support)

  • Legal authorities if required by law

  • Business successors (e.g., mergers/acquisitions)

4. Cookies & Analytics

We use cookies to:

  • Enhance website functionality

  • Analyse traffic via tools like Google Analytics

  • You can manage preferences in your browser

5. Security Measures

We implement industry-standard protections (encryption, access controls) but cannot guarantee absolute security for online data transmission.

6. Your Rights

  • Access/correct your data by contacting us

  • Opt out of marketing emails anytime (via unsubscribe link or direct request)

7. Policy Updates

Changes will be posted here. Continued use of our services constitutes acceptance.

8. Contact Us

For privacy questions or requests: